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IT Manager
New York, NY

Job Description

PRIMARY DUTIES

  • Apple MacBook Pro, iMac and Mac Pro (Third-part IT Vendor) support
  • Configuration, deployment and support of Mac OS X (10.4 through 10.11.4)
  • Deployment, configuration and support of Final Cut Server
  • Windows laptop support (XP through Windows 10)
  • File Server connectivity for clients using AFP, SMB and FTP
  • Managing the assignment of VPN/remote access to File Servers & Databases
  • Printer configuration and support for Mac and Windows
  • Google Apps Enterprise management including e-mail setup and troubleshooting
  • Hardware upgrades and troubleshooting for Mac Pro towers and MacBook Pros
  • Assist with configuration and support of a VoIP phone system; including deployment of phones
  • Software installation, upgrade and troubleshooting for Mac and Windows
  • Assisting with network connectivity and troubleshooting, includes wired and wireless
  • Mobile device support including iPhones, Android phones, Blackberries and iPads
  • Configuration and support of Microsoft Office
  • Support Requests/Ticket Management
  • Keeping up with all IT related inventory for NY
  • Cable patching of network switches for end use connectivity
  • Assist with file server administration and backup
  • Assist with set up of network equipment over nights and weekends if need be

EXPERIENCE

o  Google Certified Administrator
o  Apple Certified Macintosh Technician
o  Active Directory Administrator
o  2 – 3 years of IT Help Desk Support

MINIMUM QUALIFICATIONS

  • Strong interpersonal skills and the ability to work effectively across all levels of the organization and handle  each request with discretion, tact and diplomacy at all times. Patience tolerance and resilience are key skills.
  • Self-starter that is willing to learn and able to manage ambiguity and operate effectively with little supervision.
  • Ability to help evolve and implement improved processes.
  • Ability to understand the Customer’s business and how IT can contribute to the delivery of that product or service.